Factors Privacy Policy
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Effective Date: May 1, 2025
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Company: Factors Athletic Training Software Inc.
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This Privacy Policy describes how Factors Athletic Training Software Inc. ('Factors', 'we', 'us', or 'our') collects, uses, and shares personal information through our mobile application and services (collectively, the 'Services'). This policy applies to all users globally, with compliance to applicable privacy laws including the General Data Protection Regulation (GDPR), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant frameworks.
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1. Information We Collect
We collect information you provide directly (e.g., account details, journal entries), and information collected automatically through your use of the Services. This includes training data, recovery metrics, nutrition information, and device usage data. We also collect information through third-party integrations with platforms such as Apple Health, Garmin, WHOOP, MyFitnessPal, and TrainingPeaks.
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2. How We Use Your Information
We use your information to provide, personalize, and improve the Services. This includes generating insights through AI-driven analysis of your data. We may use anonymized and aggregated data to train our models and enhance our technology. We do not use your data for advertising purposes and we do not sell your personal data.
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3. Sharing of Information
We do not sell your personal information. We may share anonymized, aggregated data with service providers or partners for analytics or product improvement. We may also share data to comply with legal obligations, protect rights, or detect fraud or misuse.
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4. Third-Party Integrations
By connecting third-party services (e.g., Apple Health, Garmin), you authorize us to import relevant data into the app. You can manage or revoke these connections at any time. We are not responsible for third-party data accuracy or privacy practices.
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5. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. You may request deletion of your data at any time.
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6. Data Access, Export, and Deletion
You can access and export your data directly from the app. You may also request deletion of all personal data, including connected third-party data. To do so, email us at admin@factorstraining.com.
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7. International Users
Our Services are accessible globally. By using the Services, you consent to your data being transferred to and processed in Canada or other jurisdictions where we or our service providers operate. We ensure appropriate safeguards for international data transfers.
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8. Security
We use technical, administrative, and physical safeguards to protect your personal data, including encryption, access controls, and secure cloud storage. Despite these measures, no system is completely secure, and we encourage users to protect their account credentials.
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9. Children’s Privacy
The Services are not intended for children under 13 (or the age of digital consent in your region). If we learn we’ve collected personal data from a child without verified parental consent, we will delete it promptly.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes through the app or via email. Continued use of the Services after such changes means you accept the updated policy.
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11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, contact us at:
admin@factorstraining.com
42 Sir Gawaine Place, Markham ON L3P 3A2, Canada.